VoltFlow collects personal data necessary for the operation of our energy dispatch systems. This includes contact information (name, email, company), technical data from system usage, and operational data required for monitoring and balancing energy grids. We do not collect sensitive personal information beyond what is required for service provision.
Your data is used exclusively to provide, maintain, and improve our AI-driven energy operations platform. This includes system authentication, dispatch optimization, performance monitoring, and ensuring operational continuity. We employ advanced anonymization techniques for analytical purposes to enhance our AI models without compromising individual privacy.
We implement industry-standard security measures, including encryption, access controls, and regular security audits, to protect your data from unauthorized access, alteration, or destruction. Our infrastructure, based in Canada, complies with applicable data protection laws, including PIPEDA. Data is retained only as long as necessary for legitimate business purposes.
VoltFlow does not sell your personal data. We may share information with trusted third-party service providers essential for our operations (e.g., cloud hosting, analytics) under strict contractual agreements that mandate confidentiality and security. Data may be disclosed if required by Canadian law or to protect the rights and safety of our users and the public.
You have the right to access, correct, or request deletion of your personal data. You can opt-out of non-essential communications and manage your cookie preferences through your account settings. For any privacy-related inquiries or to exercise your rights, please contact our Data Protection Officer at [email protected].
This policy may be updated to reflect changes in our practices or legal requirements. We will notify users of significant changes via email or through our platform. The effective date of this policy is indicated at the bottom of the page. For questions regarding this Privacy Policy, please contact us at [email protected] or visit our contact page.